Privacy Policy
At Wengiwell, we respect your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Wengiwell collects, uses, discloses, and protects personal information when you visit Wengiwell.com, purchase our jewelry, contact our Customer Care Team, interact with our advertising, or otherwise use our services.
Wengiwell.com is operated by Dingzhou Fangchuang Network Technology Co., Ltd.
By using our website, you acknowledge the privacy practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Wengiwell.
Contact Information
We may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order & Transaction Information
When you place an order, we may collect or receive:
- Products ordered
- Product size, style, or variation
- Order number
- Order value
- Payment status
- Billing information
- Shipping and delivery information
- Tracking information
- Return or refund information
- Transaction history
Payment information submitted during checkout may be processed by independent payment service providers.
We generally receive only the information necessary to confirm and manage your transaction and do not require customers to send complete payment credentials directly to us.
Customer Account Information
If you create an account, we may collect:
- Account details
- Contact information
- Saved preferences
- Order history
- Other information associated with your account
Customer Care Information
If you contact us, we may collect information relating to:
- Product questions
- Sizing inquiries
- Order status
- Shipping and delivery
- Returns and refunds
- Payment questions
- Complaints
- Privacy requests
This may include photographs, videos, or other information you voluntarily provide when requesting support.
Device & Website Information
When you use Wengiwell.com, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Approximate location derived from IP address
- Device or browser identifiers
- Pages and products viewed
- Search activity
- Cart and checkout activity
- Referral source
- Website interactions
This information may be collected through cookies, pixels, tags, scripts, and similar technologies.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Confirm purchases and payments
- Provide shipping and tracking updates
- Process returns and refunds
- Respond to customer inquiries
- Provide product and sizing assistance
- Maintain customer accounts
- Operate and improve Wengiwell.com
- Understand how customers interact with our store
- Prevent fraud and unauthorized transactions
- Maintain website and payment security
- Measure advertising effectiveness
- Attribute purchases and conversions to advertising campaigns
- Improve marketing performance
- Send promotional communications where permitted
- Maintain required business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
- Establish, exercise, or defend legal rights
We use personal information only for legitimate business purposes and as permitted by applicable law.
3. Cookies & Similar Technologies
Wengiwell and our service providers may use cookies, pixels, scripts, tags, local storage, and similar technologies.
These technologies may help us:
- Operate essential website functions
- Maintain shopping-cart functionality
- Support checkout
- Remember preferences
- Analyze website performance
- Understand site usage
- Measure advertising effectiveness
- Attribute purchases and conversions
- Detect fraud or suspicious activity
- Support advertising where permitted
Some technologies are necessary for the website to operate.
Other analytics or advertising technologies may be subject to your consent or privacy choices where required by applicable law.
Where available, you may manage your preferences through:
- Our cookie banner
- Website privacy settings
- Our Your Privacy Choices page
- Browser settings
- Device privacy settings
Disabling certain cookies may affect website functionality.
4. Advertising, Analytics & AppLovin
Wengiwell may work with advertising, analytics, attribution, and measurement providers to understand how visitors interact with our website and to evaluate advertising performance.
This may include AppLovin.
Where enabled and permitted by applicable law and your privacy choices, AppLovin technologies such as pixels, scripts, cookies, or related integrations may receive information relating to your interaction with our website or advertisements.
This information may include:
- Device and browser information
- IP address
- Advertising or device identifiers
- Website interactions
- Product views
- Advertising interactions
- Add-to-cart events
- Checkout activity
- Purchase or conversion events
- Transaction-related information
These technologies may be used for:
- Advertising measurement
- Conversion attribution
- Campaign performance analysis
- Advertising optimization
- Fraud prevention
- Understanding advertising effectiveness
For more information about AppLovin's privacy practices, please review the AppLovin Privacy Policy:
Where required, advertising technologies are used in accordance with applicable consent and privacy-choice requirements.
5. Ecommerce & Service Providers
Wengiwell uses third-party service providers to operate our online store.
These providers may support services such as:
- Website hosting
- Ecommerce infrastructure
- Shopping carts
- Checkout
- Customer accounts
- Payment processing
- Order fulfillment
- Shipping and delivery
- Fraud prevention
- Analytics
- Advertising
- Customer support
- Privacy-management tools
These providers may process personal information as necessary to provide their services and in accordance with applicable contractual and legal requirements.
6. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate Wengiwell, fulfill orders, provide customer support, measure advertising, protect our business, or comply with legal obligations.
Recipients may include:
Payment Providers
Payment processors and payment service providers may process information necessary to complete transactions.
Fulfillment & Logistics Partners
We may provide necessary order information to warehouses, fulfillment providers, shipping companies, postal services, and delivery partners.
Customer Service Providers
Service providers may assist us with customer inquiries and after-sales support.
Analytics & Advertising Partners
We may work with advertising, attribution, analytics, and measurement providers, including AppLovin.
Security & Fraud Prevention Providers
Information may be processed to help identify fraudulent, unauthorized, or suspicious activity.
Professional Advisors
Information may be disclosed where reasonably necessary to lawyers, accountants, auditors, tax professionals, or other professional advisors.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Comply with court orders
- Respond to regulators
- Protect our rights
- Protect customers or others from fraud or harm
Business Transactions
Information may also be transferred in connection with a merger, acquisition, restructuring, financing, or sale of business assets.
7. Targeted Advertising, Sale & Sharing
Certain privacy laws may define some advertising or data-disclosure activities as:
- Targeted advertising
- Sharing of personal information
- A sale of personal information
These definitions may apply even where personal information is not exchanged directly for money.
Where applicable law provides the right to opt out, you may exercise your choices through available methods such as:
- Cookie or privacy settings
- Our Your Privacy Choices page
- Browser privacy settings
- Device privacy settings
- Supported opt-out preference signals
- Contacting us directly
Email: service@wengiwell.com
Exercising an advertising opt-out does not necessarily mean that you will stop seeing advertisements. Advertising may simply become less personalized.
8. Marketing Communications
Where permitted by law, we may send marketing communications relating to:
- New jewelry collections
- Product launches
- Special offers
- Promotions
- Wengiwell news and updates
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.
You may still receive necessary transactional communications such as:
- Order confirmations
- Payment notices
- Shipping updates
- Tracking information
- Return or refund communications
- Customer service responses
- Security notices
9. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:
Performance of a Contract
For activities such as:
- Processing orders
- Confirming payments
- Arranging delivery
- Providing customer support
- Processing eligible returns or refunds
Consent
Where required, we may rely on consent for:
- Marketing communications
- Certain analytics technologies
- Certain advertising technologies
- Non-essential cookies
Legitimate Interests
Where permitted, we may process information for legitimate business purposes including:
- Operating our store
- Improving website performance
- Providing customer service
- Protecting our website
- Detecting fraud
- Understanding business performance
Legal Obligations
We may process information where necessary to comply with applicable legal, tax, accounting, or regulatory requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.
Retention periods may depend on:
- Transaction records
- Customer service requirements
- Return and refund periods
- Fraud prevention
- Accounting and tax obligations
- Dispute resolution
- Legal or regulatory requirements
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.
11. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, website, network, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials, personal devices, and email accounts.
If you believe your account or personal information may have been compromised, please contact us.
12. International Data Transfers
Wengiwell serves customers in multiple countries and regions.
Personal information may therefore be processed, stored, or transferred outside your country of residence where our service providers operate.
These providers may include:
- Ecommerce providers
- Payment providers
- Fulfillment partners
- Shipping providers
- Customer service providers
- Advertising providers
- Analytics providers
- Technology providers
Where required by applicable law, appropriate safeguards may be used for international transfers.
13. Your Privacy Rights
Depending on where you live, you may have certain rights concerning your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Request a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where applicable
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing
- Appeal certain privacy decisions where applicable
- Lodge a complaint with an applicable privacy authority
These rights may be subject to legal conditions, exceptions, and verification requirements.
To submit a privacy request, contact:
Email: service@wengiwell.com
Where possible, please include “Privacy Request” in the subject line.
We may request information reasonably necessary to verify your identity and locate relevant records.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
14. Global Privacy Control
Where required by applicable law and technically supported, Wengiwell may recognize legally valid browser-based privacy preference signals, including Global Privacy Control (GPC).
The effect of these signals may depend on your location, browser or device settings, website configuration, and applicable law.
You may also use the privacy options available through our Your Privacy Choices page.
15. Children's Privacy
Wengiwell is intended for a general adult shopping audience and is not designed for independent use by children.
We do not knowingly collect children's personal information in violation of applicable privacy laws.
If you believe that a child has provided personal information to us improperly, please contact:
We will review the matter and take appropriate action where required.
16. Third-Party Websites
Wengiwell.com may contain links to websites, applications, payment services, social media platforms, or other services operated by independent third parties.
We do not control the privacy practices of those third parties.
We encourage you to review the applicable privacy policy before providing personal information to an external service.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website functionality
- Products and services
- Service providers
- Advertising technologies
- Privacy practices
- Applicable laws and regulations
Any updated Privacy Policy will be published on this page.
Where appropriate, we will update the Last Updated date.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us.
Brand: Wengiwell
Website: Wengiwell.com
Store Operator:
Dingzhou Fangchuang Network Technology Co., Ltd.
Legal Entity:
Dingzhou Fangchuang Network Technology Co., Ltd.
Unified Social Credit Code:
91130682MAE9AAHT89
Registered Address:
Room 5612, No. 04-A, Northeast Corner of Chengnei Cross Street, Zhongshan East Road, Nancheng District, Dingzhou City, Hebei Province, China
Customer Support & Privacy Email:
service@wengiwell.com
For privacy requests, please include “Privacy Request” in the email subject line where possible.
Please do not send complete credit card details, payment security codes, account passwords, or other sensitive credentials by email.
Wengiwell.com is operated by Dingzhou Fangchuang Network Technology Co., Ltd.