FAQ
Q: Are Wengiwell rings suitable for daily wear?
A: Yes! Our rings are made from carefully selected, high-quality materials and undergo strict quality inspections to ensure durability, comfort, and safety. They are designed to provide lasting beauty and a reliable wearing experience for your everyday look.
Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping typically takes 10-20 business days, depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@wengiwell.com with photos of the issue. We will arrange a replacement or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please note that customs duties, import taxes, or other local fees may apply depending on your country's regulations and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be cancelled within 3 business days before shipment. Once an order has been processed or shipped, it may not be possible to cancel or modify. Please contact us immediately if you have any questions.
Contact Information
📧 Email: service@wengiwell.com
📞 Phone: 2522 3181
📍 Address: 20/F, 88WL, No. 88 Wing Lok Street, Sheung Wan, Central and Western District, Hong Kong