Contact Us

We’re here to help.

Whether you have a question about a Wengiwell ring, need assistance with an existing order, or would like to discuss a business opportunity, our team is happy to assist.

For the fastest response, please contact us by email and include as much relevant information as possible.

Customer Care

For questions related to shopping at Wengiwell, please contact:

Email: service@wengiwell.com

Our customer care team can assist with:

• Product information and selection questions

• Ring sizing and product details

• Order status and tracking

• Shipping and delivery

• Returns and refunds

• Payment-related inquiries

• Privacy and data requests

• Other questions regarding your Wengiwell order

We aim to respond to all customer inquiries within 1–2 business days.

If your message relates to an existing order, please include:

• Your order number

• The email address used at checkout

• A brief description of your question or issue

This will help us locate your order and assist you more efficiently.

Returns & After-Sales Support

If you would like to request a return, refund, or other after-sales assistance, please contact our customer care team before sending any item back.

Email: service@wengiwell.com

Our team will review your request and provide the appropriate return instructions and return address for your order.

Please do not send returned products directly to our registered company address unless specifically instructed to do so by our customer support team.

For complete information about return eligibility, timeframes, and refund conditions, please refer to our Return Policy.

Business, Wholesale & Supplier Inquiries

Wengiwell welcomes inquiries from retailers, distributors, suppliers, and other potential business partners.

For questions regarding:

• Wholesale opportunities

• Distribution

• Supplier cooperation

• Product sourcing

• Commercial partnerships

• Other business opportunities

Please contact:

Purchasing Manager: GYL
Email: service@wengiwell.com

Please include “Business Inquiry,” “Wholesale Inquiry,” or “Supplier Inquiry” in the subject line so your message can be directed appropriately.

Company Information

Brand: Wengiwell

Website: wengiwell.com

Store Operator:
Dingzhou Fangchuang Network Technology Co., Ltd.

Legal Entity:
Dingzhou Fangchuang Network Technology Co., Ltd.

Unified Social Credit Code:
91130682MAE9AAHT89

Registered Address:
Room 5612, No. 04-A, Northeast Corner of Chengnei Cross Street, Zhongshan East Road, Nancheng District, Dingzhou City, Hebei Province, China

For wholesale inquiries, please contact our Purchasing Manager: Ge Yulei

Customer Service Email:
service@wengiwell.com

Phone Number: +86 1342 6279 858

Wengiwell.com is operated by Dingzhou Fangchuang Network Technology Co., Ltd., which is responsible for the operation of the online store, order processing, customer service, and related e-commerce activities.

A Note About Our Registered Address

Our registered company address is used for business registration and administrative purposes.

Please do not send returns or other parcels to this address unless our customer service team has specifically instructed you to do so.

Return addresses may vary depending on the order and destination. Please contact us first so we can provide the correct instructions.

We Look Forward to Hearing From You

Your questions and feedback are important to us.

Whether you are choosing your next Wengiwell piece or need help with an order you have already placed, our team is here to make the process as clear and straightforward as possible.

Email: service@wengiwell.com

Purchasing Manager: Ge Yulei

Wengiwell — Made for the Moments That Become Yours.